FAQ
 
1
Why Incontinence Direct
 
 
2
Do you offer "Discreet Shipping"
 
 
3
What kind of payments do you accept
 
 
4
What is your return policy?
 
 
5
What’s the difference between a brief, pull-up, etc.?
 
 
1
Q. Why Incontinence Direct
A.

We have extensive experience in the Home Heath care market. Not only do we have experience, but we have partnered with largest manufacturers in the industry to bring you affordable pricing and quick product turn arounds.

 
2
Q. Do you offer "Discreet Shipping"
A.

All packages are shipped discreetly without product information shown on the actual box.

 
3
Q. What kind of payments do you accept
A.

We accept VISA, MasterCard, American Express, Discover Card, and Paypal. In addition we can process electronic checks through Paypal. Should you choose this feature your order will ship once the check has cleared.

 
4
Q. What is your return policy?
A.

All sales are assumed final after purchse.

 
5
Q. What’s the difference between a brief, pull-up, etc.?
A.

Briefs are used when there is heavy incontience, bowel incontinence, or for persions confined to bed. Briefs offer the best protection and look just like baby diapers, only larger. They come in various sizes, based on the waist or hip size (whichever is greater).

Pullups are sometimes referred as Protective Underwear; they are best used for people who need a medium absorbency product. These may be cumbersome to apply to a person confined to bed as they do resemble underwear. They are soft, and since they do resemble underwear, they are very popular especially for people who may have loss of urine on the way to the bathroom.

Undergarments offer a medium absorbency similar to a pull-up but they resemble a large pad. They may be "beltless" with an adhesive backing strip to secure to underwear. They may have a belt attached or a detachable belt which is elastic and can be reused. Whether the person wears clothing such as pants, socks and shoes may help determine which product is best. The detachable belt allows changing the product when soiled without changing the clothing.

Pads and Liners are sometimes referred as Bladder Control Pads. Pads may have a rectangular shape or an hourglass type curved shape.

Underpads come in disposable or reusable, often referred to as "Chux". Underpads are primarily used in conjunction with a Brief or a Pullup to offer extra protection to things such as beds, chairs, sofas and other areas you would want to protect the surface of. Reusable underpads are strong cloth pads that can also help as "lift" pads to assist with repositioning a bedbound person with limited mobility.